![]() You can either build custom widgets or choose from already existing ones to customise your overall software experience. Dashboards: Get a real-time snapshot of your service desk's current state with the dashboard.It helps you to predict impact, build relationships, and track items in your infrastructure. Configuration Management Database Software (CMDS): The CMDS gives you an insight into the technology infrastructure of your entire organization.Benchmarking: The benchmarking feature helps you with performance tracking, performance trends, setting benchmarks, customising reports, and identifying the improvement areas.Automation: The software's automated processes make ticket routing, workflows, building processes and notification rules easier.Furthermore, you can integrate this software with 200 cloud apps to make management easier and smoother. The easy-to-use software reduces the usual 10-step process to one or two steps. ![]() ![]() Service Desk brings your department closer and replaces all the other service apps that you have been using all this while. Tickets coming in from different mediums such as email, phone call, a customized Service Portal, and even the occasional (or extremely frequent) walk up. ![]()
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